Shipment of your package
Packages are generally dispatched within 7 days after receipt of payment and are shipped via La Poste with tracking and drop-off without signature. Packages are dispatched via La Poste with tracking and drop-off without signature. Upon shipment, you will receive a confirmation e-mail from us with a link to track your package online.
We recommend that you group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are suitably sized and your items are well-protected.
Returns
Returns must be made within 14 days of delivery. Returns are accepted in our stores Drake Store during opening hours, or by post to Rue Pécolat 5, 1201 Geneva, Switzerland, at your expense.
Quality control is carried out on returned merchandise, whether in store or by post.
Please note that to validate your return, the item must not have been worn and all labels must be intact. Once we have carried out a quality check, we will proceed with the refund.
For further information, please consult our FAQ.