FAQ

All non-sale items may be exchanged or refunded in shop, subject to the following conditions:

Items must be returned in their original, unworn condition, with all tags intact, along with the return slip and printed invoice.

To return an item via the Drake Store online shop, follow these steps:

1. Log in to your account and access the ‘Your account’ section, then ‘My orders’.

2. Select the order containing the item you wish to return.

3. Tick the boxes corresponding to the product(s) to be returned.

4. Indicate the quantity to be returned (if several copies of the same product are involved).

5. Add an explanation in the ‘Returned goods’ section to help our team understand the reason for the return.

6. Click on ‘Return a product’. Your request will be displayed as ‘awaiting confirmation’ in the ‘Product returns’ section and will then be processed by our e-commerce team.

If you are returning a product as a guest, please print the invoice and place it in the parcel. Without it, the return cannot be processed.

Then choose one of the following return options:

- In shop: Drop off your item in shop at the following address  

  100 Rue du Rhône, 1204 Geneva

- By post: Send the parcel to the following address  

  5 Rue Pecolat, 1201 Geneva

Please note that to validate your return, the item must not have been worn and all tags must be attached. We accept returns for items purchased on the website and in our Drake Store during opening hours. In-store returns are free, whereas returns by post are at your expense. You can also exchange for another item of your choice in shop. Don't forget to print out your invoice and your returns slip and send them to our in-store sales team. Without the invoice and the returns slip, we will not be able to process your return, and the parcel will unfortunately be returned to you.

During your visit, a quality check will be carried out. For products purchased online only, you can opt to return them by post at your own expense. Don't forget to enclose your invoice, your return slip and to use the delivery box to send your parcel to the following address: Peter Saxer & Cie SA Drake Store Rue Pécolat 5 1201 Geneva Switzerland.

If you wish, you can also notify us of your return by e-mail to contact@drakestore.ch

Upon receipt of the products, our teams will carry out a quality control.

Please note that we do not accept returns of swimwear, lingerie, bodysuits, cosmetics or perfume. 

You can return unworn items to us within 14 days of the delivery date, as indicated on the invoice enclosed in your parcel, together with all tags, labels and original packaging. Additional time may be granted for orders delivered abroad, depending on the Post Office's delivery tracking system.

Once we have received your return and our teams have completed the quality control of your items, we will proceed with the reimbursement of your order using the same payment method as the one used for your order. Depending on the method of payment, this refund will be made within 5 working days of receipt and confirmation by DRAKE STORE that the returned goods have been processed.

In order to benefit from a faster refund, please register your return in your "Your account" space by going to the "My returns" section.

It is possible to exchange an item or even an order in our stores by choosing one or more products with an equivalent or higher price.
However, you can return the unwanted item and place a new order.